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Privacy Policy

Last Updated: May 20, 2025

1. INTRODUCTION

Welcome to Commerceflow LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and software applications (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Services:

2.1 Information You Provide to Us

  • Contact and Account Information: When you fill out a contact form, request a demo, schedule a meeting, or create an account, we collect information such as your name, email address, phone number, company name, job title, and other information you choose to provide.
  • Communications: When you communicate with us via email, phone, or any other method, we may maintain records of those conversations, including the content of any messages you send us.

2.2 Information We Collect Automatically

When you visit, use, or navigate our Services, we may collect information automatically from your device, including:

  • Usage Data: We collect information about how you interact with our Services, including the pages you visit, features you use, the time and date of your visits, the time spent on those pages, and other diagnostic data.
  • Device Information: We collect information about your device and internet connection, including your IP address, browser type, operating system, and other technical information.
  • Tracking Technologies: We use various technologies to collect and store information, including cookies, web beacons, and similar technologies. We use the following analytics services to collect information about your use of our Services:
    • Google Analytics
    • Microsoft Clarity
    • LinkedIn Insights tag

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Services
  • Improve, personalize, and expand our Services
  • Understand and analyze how you use our Services
  • Develop new products, services, features, and functionality
  • Communicate with you, including for customer service, updates, and marketing purposes
  • Send you information about features, products, services, and other offerings that may be of interest
  • Process transactions and send related information
  • Find and prevent fraud and security issues
  • Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations

4. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

  • Data analytics providers (Google Analytics, Microsoft Clarity, LinkedIn)
  • Customer service and support providers
  • Email delivery services
  • Hosting providers
  • Payment processors

4.2 Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction.

4.3 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. DATA SECURITY

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be secure.

6. DATA RETENTION

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Right to Access: You may request copies of your personal information.
  • Right to Rectification: You may request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You may request that we erase your personal information under certain conditions.
  • Right to Restrict Processing: You may request that we restrict the processing of your personal information under certain conditions.
  • Right to Object to Processing: You may object to our processing of your personal information under certain conditions.
  • Right to Data Portability: You may request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

10. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

11. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Commerceflow LLC

hello@commerceflow.ai

This Privacy Policy was last updated on May 20, 2025.